Telehealth Sample Workflows
This collection of sample telehealth workflows offers providers examples of how common aspects of telehealth care might be provided. Each outlines the steps for delivering a common component of family planning and sexual health care via telehealth — including helpful pre-visit steps such as helping patients with technology set-up, connecting to interpretation services, or collecting administrative information and medical history before the provider encounter.
PowerPoint versions of each workflow are provided for users who wish to customize them to their own setting.
1
Technology Set-Up
Maps out best practice steps for telehealth technology set-up to minimize the likelihood that patients will encounter technology issues during a visit, improving patient experience and efficiency.
2
Patient Work Up
Outlines the steps involved in a telehealth-based patient work up — collection of administrative information and medical history — which may occur before or immediately prior to the telehealth visit.
3
Connecting to Interpretation Services
Outlines steps health centers may follow to streamline connecting patients with interpretation services during telehealth visits, reducing disruptions, delays, and technological issues.
4
Contraceptive Initiation & Management
Outlines a process for providing standard contraceptive initiation and management services as a telehealth visit.
5
Telehealth Visit with Curbside Pickup or Drop-Off
Outlines workflow steps for patients who, following their telehealth visit, come to a health center to drop off a self-collected sample or pick up a prescription, self-collection kit, or other supplies.
6
Remote STI / Genital Tract Infection Screening & Treatment
Maps out steps for providing evidence-based STI and genital tract infection care to patients as a telehealth visit.
7
Point-of-Care Testing at Home
Outlines the process for delivering point-of-care testing to telehealth patients who are eligible for and interested in self-administering their test. Kits may be obtained by mail, retail pharmacy, or pickup.
8
Telehealth Visit with Curbside Collection
Outlines workflow steps for health centers providing curbside specimen collection as part of a hybrid telehealth/in-person visit, using safety practices to minimize close contact between staff and patients.