Telehealth – NFPRHA
 

Telehealth for
Family Planning

Publicly funded family planning providers continue to expand the use of telehealth to deliver accessible, patient-centered sexual health care — increasing access to contraception, STI services, abortion care, and preventive health services, particularly for patients in rural, frontier, and underserved communities.

Telehealth has become an essential tool for increasing access to contraception, STI services, abortion care, and other preventive health services, particularly for patients in rural, frontier, and underserved communities. Much of the health care sector is rapidly expanding the use of telehealth to deliver family planning and sexual health care.

As telehealth evolves, providers are leveraging a range of delivery models, including direct-to-patient visits, provider-to-provider consultations, and hybrid care approaches that combine virtual and in-person services. While telehealth can reduce barriers related to transportation, staffing, scheduling, and privacy, challenges remain in ensuring equitable access for patients facing limited broadband access, language barriers, technology gaps, or other structural inequities.

Advocacy & Support
NFPRHA's Work

NFPRHA supports its members in developing and implementing telehealth service delivery with resources related to coding, patient and provider experience, implementation considerations, and more. NFPRHA also facilitates information sharing among members to share experiences, challenges, and strategies related to telehealth.

Featured Guide
Coding and Billing for Telehealth Services
NFPRHA's guide covering key terms and codes for telehealth coding and billing, including Coding-at-a-Glance, CPT/HCPCS codes by visit type, modifiers, place of service codes, and documentation tips. This module expands upon the concepts in this guide.
Sample Workflows
Eight Sample Telehealth Workflows
Eight sample workflows outline processes for providing family planning care in a telehealth visit, covering a range of service types and delivery models.
Member & Provider Tools
NFPRHA Resources
A roadmap for family planning providers wanting to assess and improve patient experience of care, whether delivered in-person or using telehealth. Supports providers implementing in-house patient experience surveys using validated survey items used successfully in other health care settings.
Prepared by NFPRHA in consultation with Birth Control Pharmacist, this resource outlines considerations for health centers exploring the feasibility and permissibility of mailing medications to patients. 
NFPRHA members participating in a series of small group peer discussions shared challenges and strategies for implementing telehealth for family planning care. This document outlines common themes and presents strategies that one or more members described utilizing to address challenges.
An overview of general and informed consent as they relate to telehealth services, with links to helpful resources on state requirements and sample consent documents. Presents strategies for obtaining consent when providing telehealth services.
A literature review for better understanding of how the use of telehealth technology impacts patient experience. Explores strategies for improving patient experience with care when health services and health education are delivered using telehealth. 
A compendium of resources featuring information on national and regional telehealth resource centers as well as tools related to assessment, implementation, policy, law, and regulation.